Support

We're here to help — Kingston, Jamaica

Contact us

Email us about orders, payments, your account, or anything else. We aim to reply within one business day.

For an order that's currently being prepared or delivered, calling the store is faster than email.

Where's my order? Track it live in the app — the status updates from the kitchen in real time.
Can I cancel? Yes, in the app while the order is still marked "received". After that, call the store.
Payment issue? Card payments are handled by Fedha Pay. If a payment failed the order cancels itself automatically; if you were charged for a cancelled order, email us with the order code (e.g. MKN-1234).
Forgot your password? Use "Forgot password" on the sign-in screen, then enter the 6-digit reset code.
Delete your account? In the app under Rewards → Delete account, or use the account deletion page.